TIRANA, May 7/ATA/ Prime Minister Edi Rama stated today that the digitization of public services and the establishment of innovative complaint systems are the most significant example of the will to fight corruption.
The prime minister emphasized that along the entire spectrum of public services, both for citizens and for businesses, there has taken place a real revolution in the provision of services and the power of corruption has decreased in a very significant way.
“Today, 95% of services for citizens and businesses are performed by mobile phone or computer, which means concretely; last year the state provided 13.2 million services through the e-Albania portal. In other words, there have been prevented 13.2 million comings and goings, standing in queues, physical contacts with state employees, which until yesterday were infectious contacts with the virus of corruption”, said Rama.
The prime minister emphasized that, “The documents for the citizen and the applying business today are generated by the electronic state database itself. There are 61 systems for 68% of the service fields do all the collection of documents that until yesterday citizens and businesses had to do by comings and goings and paying”.
“Another 32 systems are at the stage of completion and implementation. Last year, there were registered 271 million database operations on behalf of citizens and businesses,” he added.
Rama emphasized that soon, the virtual assistant of e-Albania, which has come into action thanks to artificial intelligence, will be put into operation in the new version with voice and image and it will carry out all those processes that the applicant does today by himself.
“Albania has been rated by the OECD, SIGMA and the European Commission as one of the countries on the vanguard for meeting the standards of e-government, preventing corruption and reducing informality through digital public services”, said Rama.
Rama emphasized that, “Without completing the entire cycle of the Cadastre Agency on mobile phones and personal computers, this progress lacks the greatest achievement. This is just an example that when I say we still have a lot to do, I’m not making rhetoric, but I know exactly what we still need to do for Albania in 2030”./p.s./
