TIRANA, December 28/ATA/ Prime Minister Edi Rama stated today that, “As we have announced before, on New Year’s Eve we will make available to the citizens the servant of all, a public servant, an assistant who will be constantly available to help citizens interact with e-Albania to receive their services without the need for other assistance”.
During the presentation of the Public Servant of Artificial Intelligence, the Virtual Assistant 1.0 of every citizen in e-Albania, PM Rama said that, “Today, it is an important moment for the further development of communication between citizens and all institutions in the function of services”.
“It is also a meaningful example of a new era in the whole world and in which we want to do everything to exploit the extraordinary potential of Artificial Intelligence in terms of quality of services, transparency of decision-making, in terms of clean internal processes of the institutions, of our entire state structure starting from the legal body of the Republic of Albania”, said Rama.
The head of government stated that, “We are aware that in many cases the users of digital systems have problems that are not related to the systems themselves, but the wrong steps in the application procedures. This happens when they apply to the Cadastre where the interaction is digitized and there is no physical interaction; this also happens when they apply for any documents”.
“Our ambition is to extend this personalized servant of the citizen to the co-governance platform as well”, underlined Rama.
Rama also took the opportunity to introduced Enio, whom he is considered as the head of the National Agency of Information Society’s Artificial Intelligence team.
“Enio has finished his studies in Artificial Intelligence at one of the best schools in the world, at King’s College. He decided to come to Albania, despite the many offers he had there”, said Rama.
The virtual assistant 1.0 will be put in operation on the eve of the New Year, the newest technology at the service of citizens, which is designed to facilitate their daily life, simplifying and speeding up the interaction with the state.
Within the year 2024, the Virtual Assistant 2.0 will also be “live”, which will appear with voice and image and will do the entire application process on behalf of the citizen.
The application of the newest technology has been made possible thanks to the cooperation of the National Agency of Information Society team for Artificial Intelligence with the global technology giant Microsoft.
This assistant is not just a computer program, but is the guide and helper of citizens 24/7. /k.s/p.s./
