TIRANA, Dec 24 /ATA/ The Council of Ministers approved on Thursday the decision on establishment, organization and functioning of the General Directorate for Alternative Dispute Resolution (DPZAM) for general consumer disputes and the definition of additional criteria that must be met by the relevant structures for alternative dispute resolution.
The General Directorate for Alternative Dispute Resolution, defined in the decision, is a central institution with the status of a public budget legal entity, subordinate to the minister in charge of trade.
The mission of DPZAM is to guarantee the safeguarding of consumer interests in the market through the resolution of disputes between the consumer and the trader, which falls within its scope of responsibility.
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