TIRANA, July 19/ATA/- The Socialist Party Parliamentary Group Chairman, Taulant Balla, UNDP Albania Director, Limya Eltayeb, ADISA Executive Director, Lorin Ymeri and Mayor of Librazhd, Kastriot Gurra attended the ceremony of the opening of new branch office in the municipality of Librazhd.
During the ceremony, the Chairman of SP Parliamentary Group, Balla placed emphasis on improving public service delivery and increasing transparency.
The Agency for the Delivery of Integrated Services in Albania (ADISA) opened its one-stop shop in Librazhd Municipality, eastern Albania, the fourth its kind following the opening of local offices in the municipalities of Maliq, Belsh and Patos, as part of the public service reform launched by the Albanian government to overhaul public service delivery and establish service delivery standards for the citizens and performance monitoring for service window clerks, based on customer-care principles.
The establishment and management of the integrated nationwide model of service delivery includes the implementation of the one-stop-shop and in-one-place approach of the Citizen Service Center.
With its recently opened offices, ADISA will offer more than 300 central public services provided by the Social Insurances Institute, the National Cadastre Agency, the General Directorate of the Road Transport Services, National Business Centre and the Albanian Postal Service.
The centre will also deliver municipal services, including the urban planning office, the agriculture, local taxes office.
The investment was supported by strategic partners of the Albanian government in its drive to modernize the public service delivery, namely the governments of Austria, Italy and the United Nations Development Programme (UNDP). //a.i/
