TIRANA, July 31/ATA/ Tirana Water and Sewerage Service (UKT) provides 24/7 customer support to resolve water-related issues.
In 2025, citizens dialed the call center over 106,000 times and the operators successfully answered approximately 54,000 of those calls as the agency continued working to improve service delivery.
Four new numbers will join the toll-free line on building entrances to help citizens faster.
Prime Minister Edi Rama shared a video in the social media in which it is highlighted the process in service of the citizens.
“Customer service logs your request and provides a step-by-step solution. They identify the problem area and send a field team to help. For water quality checks, UKT uses certified and accredited labs.” /m.q/a.f/r.e/p.s./
