TIRANA, Dec 30 /ATA/ – An AI-based real-time virtual assistant, a voice – and image-activated chatbot, is set to become operational in 2025 as the newest innovation for the government e-services, the latest technology solution devised to assist citizens in obtaining public services by streamlining and accelerating interaction with the state and public institutions, Prime Minister Edi Rama announced on Monday.
Speaking at the end-of-year press conference, PM Rama noted that the number of users of the the digital governance portal, e-Albania, has significantly increased to over 3.25 million in 2024.
He also underlined that around 14 million public services, including 9.9 million documents bearing electronically-generated stamps were delivered and issued by the e-Albania portal this year, tackling red tape, eliminating red long queues and bribery practices and saving citizens time and cost.
“A new significant system will become operational at beginning of next year, namely the virtual assistant, which has been already introduced to the e-Albania platform, providing answers to over one million questions in 2024. The currently image-activated assistant it will be transformed also into a voice-activated one to further ease interaction and public service delivery to everyone,” he said.
PM Rama stated that Albania is a leader in online public service delivery after employing and harnessing advanced digital technology.
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