TIRANA, May 30 / ATA / – The Government of Albania is determined to fundamentally change the way public services are provided in Albania, through the expansion plan of ADISA ‘network by 2020 with 15 unique centers, as well as the cooperation with the Albanian Post to extend the integrated and standardized service in every corner of the country, as a key instrument for combating corruption and increasing transparency in public administration, the Albanian Deputy Prime Minister Senida Mesi said.
Deputy Prime Minister, Senida Mesi made the announcement during a meeting of the steering committee on ISDA Support Project – Support for Innovation Against Corruption: Building a Citizen Centric Service Delivery Model in Albania.
Under the Innovative Good Governance Priority, led by the Minister of State of Innovation and Public Administration (MIPA), the program “Innovation Against Corruption: Building a Citizen Centric Service Delivery Model in Albania” (ISDA) implies a multilayered reform that focuses on key administrative central government services to the citizens.
Its key pillars are the establishment and management of the integrated nationwide model of service delivery, whereby the front office interface with the public is separated from back office processing, including the implementation of one-stop-shop and in-one-place approach the Citizen Service Center, and service provision standardization, simplification and digitization.
This is a joint donor fund with contributions from the Austrian government and the United Nations Development Program (UNDP), which supports the progress of public service reform focusing implemented by the Albanian government in partnership with UNDP.
/m.m// a.i/
