TIRANA, March 16 /ATA/ – By I. Vata/ – The govt. in place has launched sweeping reforms to build the trust of citizens in governance such as: justice reform and vetting, “Power of Law” operation and vetting of police ranks as well as reform of public and administrative service delivery, Vice PM Senida Mesi said in her remarks at the presentation of survey “Trust in Governance 2017” by IDM in partnership with UNDP.
The Institute for Democracy and Mediation (IDM) and UNDP presented on Friday the findings of survey “Trust in governance 2017” conducted in November 2017.
In her remarks, Mesi focused on the Albanians govt.’s sweeping reforms to restore the trust of citizens in governance such as justice reform and vetting, “Force of Law” operation and vetting within the police ranks as well as reform of public and administrative service provision.
With regard to reform of administrative services, Mesi underlined the fact that it is promoting a new work culture: service and care for the citizen and customer, enhancing the quality of services integrated in on-stop shop/online.
Building a new system of values, we are curing cynicism and mistrust of the state. Albanians need and deserve high-quality, digital services, which facilitate their everyday life and restore trust in services and public administration, she said.
The opinion poll 2017 “Trust in governance” has been conducted for the fifth consecutive year. It explores public perception of issues such as: trust in public entities, transparency and institutional accountability, corruption, level of citizen engagement in policy and decision-making, satisfaction with public service delivery and enforcement of non-discriminatory laws and policies.
The survey has been conducted during November 17-30, 2017. A total of 1648 citizens have been interviewed in 61 municipalities across the country. Public opinion poll is supported by UNDP Albania through the project ” Support for Innovation against Corruption: Establishing a Citizen-Centred Service Model in Albania.”
/a.g/sm/sm/
