transport-service-survey – Albanian  Telegraphic  Agency. https://en.ata.gov.al News Agency Thu, 06 May 2021 10:24:25 +0000 en-US hourly 1 Survey on road transport/ Over 92 % of citizens highlight improvement of over -the- counter service https://en.ata.gov.al/2021/05/06/survey-on-road-transport-over-92-of-citizens-highlight-improvement-of-over-the-counter-service/ https://en.ata.gov.al/2021/05/06/survey-on-road-transport-over-92-of-citizens-highlight-improvement-of-over-the-counter-service/#respond Thu, 06 May 2021 10:24:25 +0000 http://en.ata.gov.al/?p=145465 TIRANA, May 6 /ATA/ 272 citizens were surveyed on the quality of service delivery at the General Directorate of Road Transport Service during April 2021 with over 92% of them responding that the service at the counter compared to 1 year ago is much better.

“Our team closely follows the perception of citizens as well as concerns or feedback about our services. Performance is also measured by other institutions and surveys, but we highly value the direct communication at the counter with the citizens. We are working to correct as soon as possible the weaknesses,”the head of DGRTS, Blendi Gonxhe, said.

Also, 77.9% of respondents positively assessed the efforts towards reducing the waiting time in line to receive a service.

On the other hand over 85% of those surveyed estimate that the most significant improvement in service is seen in the procedure for vehicle registration. /j.p/sm/

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