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	<title>service-lead-performer &#8211; Albanian  Telegraphic  Agency.</title>
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		<title>Improvement of services, Ekonomi: SIGMA rates Albania as lead performer</title>
		<link>https://en.ata.gov.al/2023/04/20/improvement-of-services-ekonomi-sigma-rates-albania-as-lead-performer/</link>
					<comments>https://en.ata.gov.al/2023/04/20/improvement-of-services-ekonomi-sigma-rates-albania-as-lead-performer/#respond</comments>
		
		<dc:creator><![CDATA[Sonila Mehmeti]]></dc:creator>
		<pubDate>Thu, 20 Apr 2023 19:31:40 +0000</pubDate>
				<category><![CDATA[Economy]]></category>
		<category><![CDATA[Flash News]]></category>
		<category><![CDATA[News from Albania]]></category>
		<category><![CDATA[service-lead-performer]]></category>
		<guid isPermaLink="false">http://en.ata.gov.al/?p=203626</guid>

					<description><![CDATA[TIRANA, April 20 /ATA/ Minister of State for Service Standards, Milva Ekonomi, in the webinar organized by SIGMA/OECD on &#8220;Behavioral Insights of citizens for better services,&#8221; discussed the potential and challenges of behavioral knowledge in public administration. &#8220;I was very pleased to present the concrete steps taken by Albania in this coherent approach,&#8221; said Ekonomi. [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>TIRANA, April  20  /ATA/ Minister of State for Service Standards, Milva Ekonomi, in the webinar organized by SIGMA/OECD on &#8220;Behavioral Insights of citizens for better services,&#8221; discussed the potential and challenges of behavioral knowledge in public administration.</p>
<p>&#8220;I was very pleased to present the concrete steps taken by Albania in this coherent approach,&#8221; said Ekonomi.<br />
Ekonomi pointed out that, &#8220;the mechanisms used by the Albanian government to gain an insight into the perception of citizens and their opinion on future policies and interventions have worked out successfully such as; National counseling and the drafting of VKM (CoM decision) in support of unemployed mothers paying their social insurance contributions until the youngest child turns 5 years.&#8221;</p>
<p>Also, Ekonomi added, &#8220;the initiative from the &#8220;Co-Governance&#8221; to reduce the weight of children&#8217;s bags in primary school by doing one subject in two hours. Online services, being improved and reengineered on the basis of &#8220;life events&#8221;. But also other services that are carefully reconsidered by the municipalities.&#8221;</p>
<p>&#8220;SIGMA/OECD has rated highly Albania for the Principles of Good Governance and Public Administration for a period of four years. Following the assessment according to 52 indicators consisting of more than 340 individual sub-indicators, SIGMA ranked Albania as a &#8216;lead performer&#8217; in the Western Balkans region,&#8221; Ekonomi said.<br />
/sm/</p>
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