Gonxhja emphasizes that “without increasing the tax and the fee for vital services on the vehicle and the driver, even eliminating the practice and reducing costs for citizens in many sectors (such as: removing certifications, eliminating physical control in some practices, the new vehicle license that removed two documents reduced fees, the duplicate with reduced driving license fee, reduction to zero of the fees for plug-in and electric vehicles, the removal of testing for CAP renewals, the reduction of the fee for Tachograph cards, direct passes for the additions of driving license categories from B to D, tax-free historic vehicles, depreciation of TVML on the value of the vehicle, extension of validity periods for certificates, licenses and evidence, etc.) through innovative services, the portfolio of services has increased and the time of performing services in record numbers even for the first 6 months of 2022 has reduced.”.

Referring to published statistics, there are: 1,278 citizens per hour served, 77% more income than in 2018 and 20% more income than in 2021.

This 6-month period has seen 218,625 innovative services. 171% more innovative services compared to the same period in 2021 and 193% more revenue from innovative services compared to 2021.

“Such results achieved thanks to good administration, significant improvement of working conditions and team motivation, virtual counters, dynamic communication, innovative systems of online services and digitization, modernization of physical infrastructure, fight against bribes, reduction of debtors, increase of safety, monitoring, performance, transparency, fiscalization, getting closer to the customer, increase our responsibility for maintaining this high pace and rising to the new challenges of Albanian automotive industry”, declares Gonxhja.