TIRANA, October 31 /ATSH/ – Prime Minister Edi Rama unveiled new features in version 4.0 of the e-Albania application, introducing “Diella”—an AI-powered assistant that enables direct interaction with citizens and simplifies access to public services through voice commands and natural language conversation.
During a demonstration of these new capabilities, Rama showed that citizens can interact with Diella to obtain information and complete various procedures, bypassing the multi-step processes previously required on the platform.
“A new application for e-Albania, where citizens communicate directly with Diella—just as if they were speaking to another person,” said Rama.
The demonstration showcased how users can ask the assistant questions regarding various services, such as checking driver’s license penalty points or generating a pension certificate.
In the case of a pension certificate, Diella guides the citizen through a few questions—such as whether the document is intended for use domestically or abroad—before proceeding to generate it. As demonstrated, communication can also take place via a chat option, allowing users to request services using natural language—without the need for technical terminology.
Another innovation in version 4.0 focuses on making services more accessible for pensioners.
According to the presentation, 19 different services can be initiated through voice commands, following a simple interaction with the virtual assistant.
The demonstration also showcased the Face ID authentication feature, which is automatically activated during the user registration process.
Rama noted that these are not the only new features, with further developments expected in the coming months.
He encouraged the citizens to download the e-Albania app and utilize the new capabilities of “Diella,” which aims to simplify access to public services.
“Download the e-Albania app and have Diella entirely at your service—not just through the steps you’ve followed until now, but also via a simple command: ‘Diella, perform this service for me,'” the prime minister stated. According to the presentation, users can ask Diella to perform tasks even while continuing their daily activities—such as listening to music or conversing with people around them. /gj.m/j.p/p.s./
