TIRANA, Nov 18 /ATA/ The Albanian digital revolution under the stewardship of the National Agency for Information Society is bearing fruit, as Albania is overtaking the member states of the European Union in online public services for citizens.
The latest international report, “Benchmark 2021” has measured the performance of e-government in dozens of countries, including 27 EU member states, whereby Albania has increased online services for citizens, transparency and use of technology.
In the overall ranking, Albania comes 33rd, climbing one place from last year, while in measuring performance in some elements, Albania has exceeded expectations by faring better than consolidated European countries.
Specifically, according to the international report, in measuring the “User Support” indicator, ie the support given to citizens or businesses for online services, Albania ranks 22nd, leaving behind countries such as: North Macedonia, Croatia, Cyprus, Serbia, Romania, Montenegro, United Kingdom, Czech Republic, Bulgaria, Hungary, Poland, Switzerland, Belgium, Slovakia.
The result of this indicator is based on the presence of support mechanisms of government portals, such as e-Albania, and according to the report, Albania’s average performance is higher than 92%, which is the average performance of European Union member states.
In another measured indicator, transparency in public service delivery procedures, Albania ranks 29th out of 36 countries. In this indicator, Albania leaves behind countries such as: Montenegro, North Macedonia, Switzerland, Greece, Serbia, Romania, Cyprus.
Overall, the technological development of Albania in providing online services which are waiting line and cost-free and with one stop on e-Albania has been commended by international reports such as the UN, OECD, US Department of State or the European Union. /j.p/r.e/sm/
